Terms and Conditions

The majority of courses go without a hitch, but please read and understand the Terms and Conditions below prior to booking, so we both know where we stand and how the course works. All bookings are accepted on the STRICT understanding that the pupil has read, understood and accepted the terms and conditions outlined below.
By booking a course of driving lessons with SITARADRIVINGSCHOOL.CO.UK you are indicating that you have read and understood the terms and conditions and that you agree to be bound by them.
• ‘you’ means the person named on the booking form as the pupil
• 'we' 'us' means The self employed instructor
• ‘the driving school’, 'sitaradrivingschool.co.uk' means the driving school administering the provision of the driving course, booking the tests and allocating you to a self-employed subcontractor who is a registered DVSA driving instructor.
• ‘the instructor’ means a driving instructor acting on his/her own or on behalf of a driving school when providing the evertime lessons are off minimum of 2 hours unless otherwise agreed by your instructor.

Terms & Conditions
1. Payments for lessons is always one week in advance.
2. Each course is for the total amount of hours booked. Additional hours can be booked with your instructor at the agreed hourly rate (this can be agreed between you the pupil and your instructor).
3. Transport to the theory centre will be arranged only if requested, as your instructor will need to make sure the lesson times sync up with the test time!. If transport to the theory test centre is required during a lesson, this will form part of your lesson time, from when you arrive in the car until we drop you off home after the theory test.
4. Practical test availability is subject to tests made available by the Driver and Veicle Standards Agency (DVSA). All attempts will be made by us to secure a practical test local to the pupil. If no test slots become available for the final day of your course then you may save a few hours from course so that you can continue your practice again before you take your test, once a suitable test slot has been found. Test centres may be closed on weekends and bank holidays. We cannot guarantee a test for any specific day but normally get one at the end of your course week or early the week after if the test centre is fully operational. Please be aware this may require more of your time to complete the driving course at a later date than you originally planned.
5. Please do not make any travel or accommodation arrangements if you are not taking the course with a pick up from home. Please do not book time off work until you have spoken to your appointed instructor and discussed and confirmed your schedule, all bookings, are a provisional start date until confirmed with your driving instructor; Should
6. Information on our website may be changes periodically without notice. It is your responsibility to regularly check our website for any changes.
7. Your lesson will be taken in a manual vehicle unless an automatic car is specifically request at the time of booking.
8. All pupils must pass the legal required eye sight test (20.5m or 67 ft). This will normally be conducted by your driving instructor on the first lesson, should you fail the eyesight check the course would have to be abandoned until you have corrected your eyesight. Any agreed hours booked in with the instructor would be lost.
9. If your instructor feels that you are not ready to take your practical driving test, due to safety reasons, then you the pupil will not be allowed to take your driving test. If this is the case you will lose your test fee and will not be offered a refund of any unused hours or any deposit or test fees.
10. When taking a crash driving course it is not normally possible to drive continuously, therefore, short breaks can be arranged between you and your instructor at both parties discretion, whenever either of you feel that rest is required.
11. The total time you book with us includes break times, You must talk to your instructor in the biggining of course.
12. A 'successful booking' is when we allocate an ADI and the customer and pupil agree to begin the driving course.
13. All courses are booked and based on average learning capabilities from past client experience and are a rough guide only. No guarantees can be implied by any advisor or instructor. You should be prepared for extra tuition if it is felt that it is required before you are allowed to safely attend the driving test.
14. A practical driving test cannot be booked until the pupil has successfully passed the theory test and we have been informed of the theory pass number by txt or email.

Refund or Cancellation
15. Deposit Refunds: Should we fail to allocate an instructor for your desired start date, you will be informed of this. If an instructor is then allocated for any week following this, without a refund being requested, the deposit would also be non-refundable. If you wish to obtain a deposit refund because we cannot fulfil your original desired start date, you would need to inform us immediately at the point we make you aware we would be attempting to book your course for another week, before it is allocated to that driving instructor. The reason that we cannot refund a deposit once it is been allocated is because driving instructors are self employed business men and women and a cancellation of the course leaves the driving instructor without any income for that week once we have already reserved them for you as requested on booking. Courses may be rescheduled for a later date that you can attend at the driving instructors discretion.
16. Once a deposit has been received, the pupil has a period of 3 months to complete the course from the date that the pupil has selected on the booking form to begin the course, should we not hear from the pupil for a period of 3 months (e.g if you have lost interest in completing the course) then any remaining deposit is forfeited and test fees lost.
17. If the theory certificate is expiring and the pupil is unable to sit a practical driving test before the expiration of the Theory certificate, although the deposit is non-refundable, we will pay for 1 free theory test re-sit to enable you to continue and complete the driving course. This does not apply in cases where only a practical test fee has been paid.
18. Once the course hours have been organized into the driving instructors diary, If a pupil then cancels lesson days and it is less than 72 hours from the lesson due date, then those lessons will be forfeited and time lost. We cannot rearrange a course once you have agreed the times with the driving instructor at short notice.
19. The contract of the Crash Course / Intensive Course is between the pupil and the driving instructor. Any disputes or claims should therefore be taken up with the instructor firstly and not sitaradrivingschool.co.uk . We cannot be held liable for any compensation claim from a pupil, nor can it be held responsible for any traffic violation on the part of the pupil or the instructor. Sitaradrivingschool.co.uk acts as a booking agent and is paid on commission off the instructor for successful bookings.
20. Special offers are only available to candidates who have not booked their practicle driving test prior to booking the special offer lessons unless agreed otherwise with your instructor.
21. If a pupil books additional hours with the instructor and then cancels or fails to show, then these lessons will be charged and payable to the driving instructor at his / her standard hourly rate.
22. The deposit (initial part payment) for your course is payable on booking a course to sitaradrivingschool.co.uk, which allows us to book your tests in advance, be paid for searching for your quick driving test and reserve an instructor. The deposit is not the full balance.
23. The remaining balance of any course is payable directly to the instructor whom is teaching you. The instructor may request payment several days before the course is due to start to ensure that the pupil is intending to go ahead with the course and will not let the instructor down at the last minute.
Failure be able to pay for the course remaining balance on the first lesson or when requested will result in immediate course cancellation, you will lose the deposit paid. Should you pay the remaining balance to your instructor, then we would only be acting as an intermediary and would transfer the money to the allocated instructor you are paying for the driving course.
24. In the unlikely event that we cannot fulfil your booking and allocate you an instructor, a full refund of the deposit will be given.
25. In the unlikely event of the instructors vehicle breaking down during the course, a refund of the outstanding lesson time and outstanding test fees will be made if an alternative instructor cannot be arranged. Lessons taken will be charged at the standard hourly rate of £32/hour and for Automatic car £38/hour.
26. You mist give 48 hours prior notice to your instructor if you are unable to keep any appointments. The full lesson fee will be payable if less then 48 hours notice is given and you may be required to pay for future lessons at the time of booking, frequent changes to pre agreed times may cause a refusal to book more times.
27. Consult and agree dates and times with your instructor before booking any test, notify your instructor immediately of test dates, times and locations to reserve the car and ensure that you have the required documentation when attending for test.
28. sitaradrivingschool.co.uk and your driving instructor cannot be held liable for any losses resulting in course cancellation or test cancellation due to any of the following reasons - driving course or driving test cancellation due to bad weather, for example snow or ice, examiner illness, examiner strike, instructor illness, vehicle breakdown & sudden product recall on vehicles. Where possible your instructor will arrange another date to finish the course off in the event of any of the above scenarios.
29. Charges on the day of practical driving test is fixed, strats from £150 for all driving test centres of the country so please always ask your instructor for more information about that.
30. Nothing in these terms and conditions will affect any statutory rights you may have as a consumer.

i. All courses are undertaken with a DVSA registered self employed instructor are on an individual basis.
ii. We do not offer shared courses e.g. 2 pupils in the car.
iii. No guarantee can be made of test availability, especially if your theory certificate is about to expire (which is valid for 2 years), In the event that a test cannot be booked for the end of the course, then an alternative test will be offered for a date and time agreeable to the pupil and instructor. No refunds of any monies are applicable in this case. Also, if the DVSA cancels a test for whatever reason, then we cannot be held responsible / liable for the test fee and any lesson time lost, you may need to purchase additional lessons to retake the test. You may be able to claim reimbursement of some lesson time off the DVSA in certain circumstances.
iv. Whilst every effort is made to get the pupil to the required level to take the driving test, if it is thought by the instructor that the pupil's standard of driving falls below the expected standard, then for the health and safety of the pupil, examiner and general public, the pupil will not be allowed to take the test. No refund of either the deposit or any lesson time will be made in these circumstances.
v. All our instructors have been approved or licensed by the Driving and Vehicle Standards Agency (DVSA).
vi. The car provided by the instructor will be comprehensively insured with reputable insurer. A pupil can request to see insurance documentation from their instructor at any time,
vii. “sitaradrivingschool.co.uk”, cannot be held responsible for any insurance related claims. Any disputes are the responsibility of the instructor.
viii. All special offers and course/lesson prices are subject to change without prior notice and are at the discretion of the company.
ix. If a gift voucher is supplied by sitaradrivingschool.co.uk, then the voucher is valid for a maximum period of 1 month from the date of issue. Gift vouchers are to be used by the person, or persons named on the voucher and are non-transferable
x. If payment is received by an instructor for a course and the pupil does not complete the course, then the remaining hours are valid for a period of 3 month if you have to reschedule some of the hours, at the instructors discretion. After this time, the lessons and test fees will be forfeited and no refund will be given.
xi. When a pupil is successful and passes their practical driving test, any unused hours may only be refunded at the discretion of the instructor. After £50 administration charges, The calculation of any refund will be based on the hours utilised being charged at the standard hourly rate and in case of crash/intensive course whatever you've agreed with instructor will workout accordingly.

Your obligations
1. You are able to satisfy the driving test eyesight requirements; you can read a number plate from a distance of 20.5m or 67ft.
2. You satisfy the DSVA requirements regarding residency and eligibility requirements with provisional driving license, and theory pass certificate.
3. You fill out the booking form correctly so that we can carry out our administration duties.
4. You make us aware before booking of any health issues either mental or physical which may affect your ability to perform as expected on an intensive driving course.
5. You agree the full course hours and make a note of the hours that have been agreed with the driving instructor. If these are not satisfactory please txt or email us at this point so that we can arrange an alternative instructor or discuss alternatives. If we are notified at the office, once the course has begun that you cannot do certain times and dates, or the instructor cannot complete the course with you in a certain time scale, then we are powerless to try to move the course to another local instructor.
7. You attend your lessons on time. Failure to do so will result in you losing time and the driving school/instructor has no obligation in such circumstances to add time to the end of your lesson. The instructor will wait for a short period of time like 10 minutes for a pupil at the agreed meeting point, if you are not in the car at the meeting time, and haven't made contact with your instructor, we will assume the lesson has been terminated by you and move on to another lesson. The instructor is under no obligation to add this time on at the end of the course and the time will be forfeited.
8. You attend the theory test and practical test on time and take both parts of a valid provisional driving license with you.
9. In case of booking your theory test through us, Theory test booking conformations will be sent via email to the email address you provide on your booking form. Failure to attend will result in loss of the test fee and you will have to pay for the next one.
10. You should declare any penalty points, convictions or disqualifications to your driving instructor before you start your lessons.
11. If you appear unwell or to be affected by th inflence of alcohol, drugs taken for medical or any other purpose or any other reason then instructor reserves the right to refuse commencing your lesson.

COMPLAINTS PROCEDUR
If you have any kind of concerns or complaints about your driving tuition which cannot be resolved with your instructor then pls contact admin supervisor in writing within seven days to our office at 4 selbourne Avenue dewsbury WF129PA. Admin supervisor will respond to your written quarry within seven to fourteen days, by SMS/WhatsApp, call or email.